WHAT THIS POLICY COVERS
Your privacy is important to us, and so is being transparent about how we collect, use and share information about you. This policy is intended to help you understand the following:
∙ What information we collect about you
∙ How we use the information we collect
∙ How we share the information we collect
∙ How we store and secure the information we collect
∙ How to access and control your information
∙ How we transfer the information we collect internationally
∙ Other important privacy information
Our websites include https://originwellnessco.co/ and through these websites we offer health and wellness information and the ability to sign up for and schedule appointments for our come-to-you intravenous (IV) hydration services.
Collectively, we refer to these products as our “Services”.
This policy also explains your rights about how the information we hold on you is used. Your rights include how you can object to certain uses of information about you and how you can access and update certain information about you.
IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT ACCESS OR USE OUR SERVICES OR INTERACT WITH ANY OTHER ASPECT OF OUR BUSINESS.
WHAT INFORMATION WE COLLECT ON YOU
We collect information about you when:
∙ You provide it to us through our websites or services.
∙ Data is provided to us by third parties.
The information we collect includes account names, names, emails and phone numbers.
INFORMATION YOU PROVIDE TO US
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Content you provide through our websites
We collect information about you when you
∙ Sign up for one of our services
∙ Subscribe to our mailing list
The personal information we may collect when you take those actions is the following:
∙ Physical address
∙ Phone number
∙ Date of Birth
∙ Medical History
∙ Services you registered for
Information you provide through our support channels
The Services also include our customer support through voice chat or email communication, where you can submit information about a problem you experience with a Service. When you engage with our support website and/or team you will be asked to provide contact information, a summary of the problem and any other documentation.
The contact information we ask you to provide is one or more of the following:
∙ Physical address
∙ Phone number
∙ Services you registered for
Information you provide outside our Services
Information you provide to us is not always done via our Services but via third-party services, e.g. social media or payment processing services. The information we receive this way is one or more of the following:
∙ Email Address
∙ Physical address
∙ Date of Birth
∙ Medical History
∙ Payment Information
INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES
Currently, we do not automatically collect any information from you when you use the Services. However, third parties, such as the companies which host our websites, or the companies which distributor of our products, may automatically collect information. Please be aware that when using these services, you are also agreeing to the privacy policies of these third parties.
HOW WE USE THE INFORMATION WE COLLECT
How we use the information we collect depends, in part, on the Services you use, how you use them and any preferences you have communicated to us. These uses include providing, securing and improving the Services, communicating with you about the Services, support for the Services, and with your consent, additional marketing about the Services.
To provide the Services
We use the information about you to provide the Services to you, including: ∙ Provide customer support
∙ Operate and maintain the Services
∙ Ensure your health and safety while performing the Services
For example, your name and email address is used to identify and associate you with your appointment information.
To ensure your Health and Safety while using our services
We use the information about you to ensure that our services will not cause any conflict or concern with regards to your health including:
∙ Verifying that your medical history is not contradictory to our services
∙ Providing information to emergency medical services in case of an emergency
To communicate with you about the Services
We use your contact information to send transactional communications via email for the following: ∙ Responding to questions and requests
∙ Providing customer support
∙ Sending you notices and updates about our Services
∙ Receiving feedback about the services.
These communications are highly recommended, although not required, and can be opt out of by contacting us at [email protected]. However, by submitting a customer support query, you will be required to opt in to a response from our customer support team.
To market, promote and/or drive engagement with the Services
We use your contact information and information about how you use the Services to send you promotional communications that may be of specific interest to you by doing the following: ∙ Sending you an email
These communications are aimed at driving engagement and maximizing what you get out of the Services, including:
∙ Information about new Services
∙ Survey requests
We also communicate with you about new product offers or events. You can opt out of these communications at any time by clicking the “unsubscribe” button on any of these emails.
We use your information to:
∙ Respond to your requests for assistance
∙ To analyze bugs / crash information
∙ Improve our Services
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
LAWFUL BASES FOR PROCESSING
We collect and process information about you only where we have a legal basis for doing so under applicable laws. The lawful basis depends on the Services you use and how you use them. This means we collect and use your information only where:
∙ We need it in order to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services.
∙ It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.
∙ You give us consent to do so for a specific purpose.
∙ We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
HOW WE SHARE THE INFORMATION WE COLLECT
SHARING WITH OTHER SERVICE USERS
When you use the Service, we share certain information about you with other Service users.
SHARING WITH THIRD PARTIES
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
We work with third-party service providers for the following:
∙ Website and application development
∙ Email Communications
∙ Marketing Communications
∙ Payment Processing
If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Links to Third party sites
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Origin Wellness Co LLC, our customers, or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
SHARING WITH AFFILIATED COMPANIES
HOW WE STORE AND SECURE THE INFORMATION WE COLLECT INFORMATION STORAGE AND SECURITY
We use Dreamhost to host our website and any information associated with it. We use Aesthetic Record to receive and maintain client information upon booking and to maintain all medical records. We use Stripe to process payments. We also use Mailchimp to assist in the email and marketing of our users who subscribe to such services. The information we collect from you is stored securely on servers installed, maintenanced and protected by these services. As such, please review the privacy polices of any of these services you use to determine how your information is stored and secured.
We do not personally store any of your information outside of the services provided above.
HEALTH INSURANCE PORTABILITY and ACCOUNTABILITY ACT (HIPPA) COMPLIANCE
Origin Wellness Co LLC follows all the rules that apply to it under HIPPA as well as any other privacy and security rule surrounding your personal information. With regard to any medical information collected, we specifically use only third party services that are also HIPPA compliant when receiving or storing such information.
HOW LONG WE KEEP INFORMATION
How long we keep information we collect depends on the type of information, as described below. After such time, we will either delete or anonymize your information or, if this is not possible for
any reason, then we will securely store your information and isolate it from any further use until deletion is possible.
Generally, we keep you information for as long as you and/or are subscribed to our services.
If at any point our Services stop, we will delete all the information we hold relating to the Service that has stopped.
We may also retain some of your information that is necessary:
∙ To comply with our legal obligations
∙ To resolve disputes
∙ To enforce our agreements
∙ To support business operations
∙ To continue to develop and improve our Services.
Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences until you opt out using the “opt out” or “unsubscribe” feature in your account settings.
HOW TO ACCESS AND CONTROL YOUR INFORMATION
You have certain rights available to you when it comes to your information. Below is a summary of those rights, how to exercise them and any limitations.
Below is a list of your rights:
∙ Request a copy of your information
∙ Object to our use of your information (including for marketing purposes)
∙ Withdraw previously given consent
∙ Request the deletion or restriction of your information
∙ Request your information in a structured, electronic format
∙ Right to complain to a relevant supervisory authority
Should you wish to exercise any of the your above listed rights, you can do so by sending an email to [email protected] and ask for your information.
We will provide this information to you within one (1) month from the point we have all the information to process the request.
This information will be sent to you in English and in a computer readable format, unless another reasonable format is requested.
Opt out of communications
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your forum settings menu, or by contacting customer support to have your contact information removed from our promotional email list or registration database.
Turn off Cookie Controls
Many browsers include their own management tools for removing HTML5 local storage objects.
You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services.
Send “Do Not Track” Signals
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information.
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
OTHER IMPORTANT PRIVACY INFORMATION
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have certain additional rights. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content.
OUR POLICY TOWARDS CHILDREN
These Services are intended for users that are at least 13 years of age. By utilizing the Services and/or its features, you are acknowledging that you are at least 13 years of age. These Services are not intended for or designed to attract persons under the age of 13. We do not permit registration by, and do not knowingly collect Personal Information, from anyone under the age of 13. If you are the parent or legal guardian of a child under 13 years of age and believe that Origin Wellness Co LLC has collected Personal Information from your child, please contact us at: [email protected]. If we are made aware that a child younger than 13 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information.
Should you need to contact Origin Wellness Co LLC for any reason, including changing, altering, removing or otherwise modifying your information within our Services, please email us at [email protected].
These policies were last updated on July 28, 2022.